GS-911 and ezCAN User Forum
General Category => General Discussion => Topic started by: drysideshooter on February 05, 2017, 05:13:08 PM
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I recently upgraded laptops. My old laptop that I ran the GS911 software on was running Vista Business. The new laptop is running Windows 10. When I download the Windows Downloader Utility and run the .exe the window that normally opens up that tells you to connect the GS911 shows up very briefly and then disappears.
I have tried running it in compatibility mode for Vista, Windows 7, 8, etc. The new laptop has a high end graphics card (GTX 1060) and I've turned it off and tried it with onboard graphics instead, and tried different screen resolutions. I've deleted and re-downloaded the downloader utility several times. Nothing has worked. The window opens up and then quickly goes away.
I opened the software on my older laptop yesterday and hooked up the GS911 and updated things, so I know everything else seemed to be working.
Does anyone have any ideas on why the downloader utility isn't working? Thanks in advance for any help.
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It is a while since I loaded mine but I recall I had to be logged into the laptop as administrator for it to work, try that.
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Thanks Alexm1. I am logged in as administrator. I have also right clicked the .exe in the downloads folder and selected run as administrator and no luck. The window appears very briefly and is gone. I've tried everything I can think of with no change is the results. I've emailed the folks at Hex Code an am hoping they can point me in the right direction.
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Good luck! I have been using w10 for 12 months so I can confirm that it works but have no more suggestions.