GS-911 and ezCAN User Forum

General Category => General Discussion => Topic started by: bobra on June 10, 2020, 08:53:04 AM

Title: Software crash after autoscan
Post by: bobra on June 10, 2020, 08:53:04 AM

I've recently acquired a yellow GS-911 (USB) but cannot get it to complete an autoscan on my R1200RT.   Everything goes to plan until the autoscan completion bar runs to the end then the software crashes.  This has occurred on 2 computers running Windows 10.  On the first computer, an old Dell Latitude laptop, the software just crashes without warning on the newer computer, I get an error message at the same point "GS-911.exe has stopped working.  A problem caused the program to stop working correctly.  Windows will close the program and notify you if a solution is available."

Any ideas out there?

Thanks

Rob
 

Title: Re: Software crash after autoscan
Post by: Wilco on June 10, 2020, 09:20:45 AM

Hi Rob,

My suggestion would be to open a ticket with support. They'll sort you out.
http://www.hexcode.co.za/contact-us-1 (http://www.hexcode.co.za/contact-us-1)

Title: Re: Software crash after autoscan
Post by: bobra on June 10, 2020, 09:46:19 AM

Thanks.  I did that yesterday but no response yet.

Title: Re: Software crash after autoscan
Post by: Wilco on June 10, 2020, 09:55:31 AM

I had a quick look and could not find your ticket. Could you submit another?
Sorry about that.