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Central Vehicle Electronics/ZFE/GM issues / CAN Bus Error...
« Last post by JKL on Today at 03:55:21 AM »
Bike is BMW R Nine T. Recently the KOMBI(Instrument Cluster) just acting weird rebooting randomly. So I ran the report below from GS911. Got the CANBus Errors. Can I still ride it with the errors? Since the dealer appointment will be in July. Is it needs to be replaced?
It would be nice if any advise. Thank you.


BMS type:   BMS-KP2
Part No.:   8521661
Hardware Index:   36
Coding Index:   03
Manufacture Date (YY/MM/DD):   2014-12-06
MCV:   0.6.2
FSV:   0.77.51
OSV:   2.3.1
Manufacturer:   Bosch
HWOE No.:   104146283
Program status:   510I
Date release:   1A12
Factory I-Level:   K024-14-08-500
Actual I-Level:   K024-14-08-500
VIN model year:   2015

1 fault codes found:

10218   CAN-bus Timeout: no communication with KOMBI (Instrument Cluster) control unit
The fault is currently present.
Anti-Theft Alarm
RDC/DWA type:   Anti-Theft Alarm
Part No.:   8544716
Hardware Index:   14
Coding Index:   4
Manufacturer:   Gemel
HWOE No.:   104232675
MCV:   0.6.0
FSV:   3.0.0
OSV:   3.2.1

No fault codes found
ZFE type:   ZFE-Basic
Factory I-Level:   K024-14-08-500
Actual I-Level:   K024-14-08-500
Part No.:   8554940
Hardware Index:   C8
Coding Index:   10
Manufacture Date (YY/MM/DD):   2004-03-01
MCV:   0.6.4
FSV:   3.1.1
OSV:   3.3.0
Manufacturer:   Loewe Lear
HWOE No.:   103888227
Factory I-Level:   K024-14-08-500
Actual I-Level:   K024-14-08-500
   Speed sensor manufacturer is Bosch   
   Speed sensor type is DF11   
   ABS fitted   
   DWA fitted   
   Storage of temperature indication when engine hot   
   Lever type fuel sensor   
   Reserve warning contact switch   
   Riding lights off when high beam on   
   Manual low beam off switch   

1 fault codes found:

41756   CAN-bus timeout to KOMBI (Instrument cluster) control module
The fault is not present now.
Cluster type:   CAN-Kombi-K7
Part No.:   8554829
Hardware Index:   C1
Coding Index:   01
Manufacturer:   Preh
Manufacture Date (YY/MM/DD):   2014-03-27
MCV:   0.6.0
FSV:   1.6.0
OSV:   3.3.30
HWOE No.:   103887595
Assembly No.:   8554831
Factory I-Level:   K024-14-08-500
Actual I-Level:   K024-14-08-500

No fault codes found
Part No.:   8555767
HW Version No.:   D1
Coding Index:   0
Manufacturing Date:   2013-04-15
HWOE No.:   103882683
Manufacturer:   Bosch
MCV:   0.6.7
FSV:   2.8.0
OSV:   3.4.32
Variant:   K21

1 fault codes found:

59698   CAN bus: No communication with the instrument cluster (KOMBI) control unit
The fault is not present now.
Neue Mitglieder stellen sich vor / Re: hallo van HEX
« Last post by Rafereal on June 20, 2018, 06:12:17 AM »
Hallo, ik rapporteer.
Technical / Re: B7f65b code
« Last post by Francois Cilliers on June 18, 2018, 12:49:55 PM »
Ok thanks but what does that mean in simple terms? (I only used the 911 for resetting the service light). I have seen the fault mentioned in another group relating to the scrambler. Could it be realting to lack of a rev counter (RPM) being installed? Everything seems to be working fine

Hi :) I posted an answer to this question on the google group:

Here is a copy of that answer:

Here at HEX we had the same permanent fault on our scrambler, and as far as we could tell, it was present since we received the bike. You'll notice that this fault is recorded by the XKOMBILO instrument cluster. It does not appear to affect the bike operation, and seems to be a misconfiguration at the BMW factory, because the instrument cluster does not even have an RPM dial or indicator.

Interestingly, this fault disappeared after the bike's first service at the dealer, so we can only assume that a bike firmware update fixed the problem.

The initial I-Level for the bike before the service was K001-16-07-510 (firmware date: 2016-07-04).

The current I-Level for the bike after the service is K001-17-11-501 (firmware date: 2018-01-15).

If it is impossible for you to take your bike to the dealer for a firmware update, it looks like you'll just have to accept that this fault will stay on your bike permanently and then ignore it from now onwards, because it does not seem to be relevent for this bike model.
General Discussion / Re: Software install error
« Last post by WayneC on June 17, 2018, 03:25:51 AM »
It would help to know which GS911 software (WiFi utility or PC App) and which version you are trying to install

I would suggest however lodging a support ticket with Hexcode
General Discussion / Software install error
« Last post by GS911User3.14 on June 16, 2018, 10:35:43 PM »
Trying to install the software on a new Windows 10 Enterprise machine and getting a "Internal Protection Error, please contact to author" (sic) popup. 

Any suggestions?
Pre-Sales Support / Re: Windows vs Android (mobile) functionality
« Last post by Joakim on June 15, 2018, 03:27:33 PM »
Ah, of course.
Thank you both.
Pre-Sales Support / Re: Windows vs Android (mobile) functionality
« Last post by Mornay on June 15, 2018, 10:30:27 AM »
What schuppi said.

And on a more practical level, you can see the differences on our function chart, navigating to a controller that you know is fitted on your bike, and seeing what functionality is supported on the PC app vs the web interface.

For example, the IABS controller has a few differences:
Pre-Sales Support / Re: Windows vs Android (mobile) functionality
« Last post by schuppi on June 15, 2018, 10:25:13 AM »
Hello and welcome

While searching the FAQ , I found this for you!
The major difference between the PC Application and the Wifi Utility is that the PC App is used primarily for performing diagnostics and the Wifi Utility is used primarily to configure the GS911 device.

The PC application only works on a Windows based platform. This can be a laptop, PC or even a Windows virtual machine. All emergency and service-level functionality is built into the PC application, which means no internet connectivity is required when performing these actions.

The WiFi utility is supported on Mac and Windows and can be used to configure the Wifi configuration, update the firmware and locate the GS911 device on a network to launch a browser to. For emergency functionality is uses the built in web browser of the GS911 device but utilizes our cloud server to perform service functions on the bike. This means that when using the WiFi utility for service functions, a stable internet connection is required, either though a router connected to the internet or a mobile hotspot.

Both the PC Application and the Web front-end used through the Wifi Utility thus provide the ability to capture real-time data, read and clear fault codes, perform service functionality and send us logs. Both WiFi and USB cable can be used on both applications to connect to the GS-911wifi interface.

Also have a look at the software comparison table here

Pre-Sales Support / Windows vs Android (mobile) functionality
« Last post by Joakim on June 14, 2018, 08:54:34 PM »
So, I’m new but I’ve heard there is some functionality missing in the mobile/android interface, however I don't know what.
Any helpful soul out there who could enlighten me?
General Discussion / Re: How/Where do you store your GS-911 ?
« Last post by Dann on June 13, 2018, 05:12:39 PM »
I have the Wi-Fi one.
I comes with it's storage case and I keep it under the seat in the recessed area behind the pillion seat.
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