GS-911 and ezCAN User Forum

General Category => General Discussion => Topic started by: bmwstu on November 21, 2021, 04:18:09 PM

Title: update nov 21 now hex not working
Post by: bmwstu on November 21, 2021, 04:18:09 PM

Hello

 i am new here, i have a gs911 hex with a round plug gs1 002 210 serial

i have had it for a few months, i wanted to use it today but it had needed firmware and wifi updates

i downloaded the tools but somewhere it stopped and now im getting a message the interface returned an error when using the wifi config utility

when i open the hex programme it doesnt see the interface and when i click the test button it says test failed,

im using windows 10

Thanks

stuart

Title: Re: update nov 21 now hex not working
Post by: schuppi on November 21, 2021, 07:08:49 PM

Hello Stuart

I would try to recover the firmware on the GS911.

Description on the hex code page   https://www.hexcode.co.za/products/gs-911/support/how-tos/firmware-recovery

Title: Re: update nov 21 now hex not working
Post by: bmwstu on November 21, 2021, 08:14:18 PM

TOP Schuppi,

followed the instructions and it is working again, i thought it was bricked,

it does still say i need a wifi update but fails every time i try to update,

thanks again

stuart

Title: Re: update nov 21 now hex not working
Post by: WayneC on November 22, 2021, 02:03:58 AM

Quote from: bmwstu on November 21, 2021, 08:14:18 PM

TOP Schuppi,

followed the instructions and it is working again, i thought it was bricked,

it does still say i need a wifi update but fails every time i try to update,

thanks again

stuart

Which method of firmware update did you use ?, via browser, via WiFi Utility or via PC App ?

Lodge a support ticket with Hexcode so they are aware of the issue with the new release of firmware https://www.hexcode.co.za/contact-us-1

Title: Re: update nov 21 now hex not working
Post by: bmwstu on November 22, 2021, 10:01:08 AM

wayne,

it downloaded the app on my pc then used that to update,
i have emailed support but not got any answer yet i will share it with them

Thanks

Title: Re: update nov 21 now hex not working
Post by: Ruan on November 29, 2021, 10:12:16 AM

Hi Stuart

Thanks for reaching out, just to confirm, did you send an email to our support@hexcode.co.za mail? From what I can see, no ticket was logged for your email address.

On the update note however, I just checked your serial and it seems you are now up to date, can you confirm?

Kind regards
Ruan