GS-911 and ezCAN User Forum
General Category => Model Specific Discussions => Technical => GS-911 => F Series => Topic started by: kr4mo on September 13, 2018, 02:51:18 AM
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Working on a 2009 F800GS. Went to set the service reminder. The new GS911 prompted me to record the VIN, since I only get 10 on this version, I was disappointed when it then returned a "Not Supported" error. According to the function chart, this model is supported for this function. I wonder if there is a way to recover the used up VIN since it didn't work. Or is there a different problem. All the other functions and tests and resets worked fine. The current value in the service reminder is 2011.
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A little more info on GS911 version, PC App version would be needed to be able to assist, I would lodge a support ticket with Hexcode as well though
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I am running the 1807.2 software on a Windows 10 desktop PC. Using the newest USB version of the GS911. I also tried the service reminder reset with my older original GS911 with the same results. I was able to change the motorcycle date, but not the service reminder. How do I open a support ticket with Hexcode?
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OK, understood re GS911 & the PC App, you should definitely lodge a ticket with support, https://www.hexcode.co.za/contact-us-1