General Category > How do I...

e mail myself

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GS Jim:
Um, pardon me for maybe sounding dim, but how do you lodge a support ticket, I am after all a newbie.

WayneC:
Apologies, there is the email support on the GS911 interface but in this case email fro the Hexcode web site would probably be better  ;D

http://www.hexcode.co.za/contact-us-1

GS Jim:
Thanks Wayne, emailed them (and it sent no problem ;)) so we'll see what happens, stay tuned

Peet Badenhorst:
Hi GSJim
Your own suggestion to try different browser/email combinations is going to work best!

We have seen this before and it is usually the handover from the browser to the email software that does not allocate enough space in memory for the Autoscan content.
This happens frequently on modern bikes with lots of controllers or bikes with many fault codes.
Unfortunately this is outside our control as every vendor implements this differently.
The best workaround is to cut and paste the data or try a different browser/email combination like Firefox, Chrome or Opera/Safari with e.g.Thunderbird.

I will ask the marketing team to add this to our FAQ as well.

Hope that helps
Regards
Peet

WayneC:
Thanks for chiming in Peet, was not aware of it but then I use Firefox/Thunderbird on all the platforms I use other than Android where it is firefox and the inbuilt mail app without any problems. You may like to chime in on this thread as well

http://forum.hexcode.co.za/forum/index.php?topic=781.new;topicseen#new

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