Author Topic: GS-911 WIFI Hung Up!! Please help!  (Read 945 times)

pfiedler

  • Guest
GS-911 WIFI Hung Up!! Please help!
« on: August 15, 2014, 08:08:18 PM »
I have a brand new GS-911 WIFI serial #GS1-000-087. I connected it to my Windows machine (running Windows 7). I had downloaded the latest utility from the Hexcode site. I believe it is 1408.1. The software told me that a firmware update was needed which I ran. It started fine then just dumped out and said that the firmware update failed. Now when I plug my GS-911 into the USB port, the power status LED rapidly flashes red and yellow and I can't get the unit to mount in either the Windows or Mac environments.

Sooooo...what should I do?

Please advise and many thanks!

Peter

wmdowdy

  • Newbie
  • *
  • Posts: 8
  • Karma: +0/-0
Re: GS-911 WIFI Hung Up!! Please help!
« Reply #1 on: August 15, 2014, 08:18:09 PM »
Probably get a more accurate and faster response from the this

Help Desk email:    support@hexcode.co.za  (always supply your complete GS-911 Serial#)
(above is for issues and support with GS-911 (feature suggestions, software or hardware interface issues etc.) - if you need help or information on how to fix something on your bike, fault finding, repair suggestions etc. pls use the GS-911 Google Forum)

pfiedler

  • Guest
Re: GS-911 WIFI Hung Up!! Please help!
« Reply #2 on: August 15, 2014, 08:57:15 PM »
Thanks! I already sent them a message and have a call into The Beemer Shop as well. Expecting a call back from Ted this afternoon.

Take care!

Peter

StephanT

  • Administrator
  • Sr. Member
  • *****
  • Posts: 397
  • Karma: +17/-2
    • HEXcode
Re: GS-911 WIFI Hung Up!! Please help!
« Reply #3 on: August 15, 2014, 09:30:29 PM »
Hi Peter,

I just landed in ZA after my 50 hour trip back to ZA.. and Kobus is about to land...

Fear not, we will get you sorted.. all devices can be recovered if something went wrong... Let me move to the HelpDesk and take it from there...

best
Stephan

pfiedler

  • Guest
Re: GS-911 WIFI Hung Up!! Please help!
« Reply #4 on: August 15, 2014, 09:45:07 PM »
Hi Stephan:

Thanks! You guys are great...and FAST!! Much appreciated.

Cheers,

Peter

Riverfurm

  • Newbie
  • *
  • Posts: 13
  • Karma: +0/-0
Re: GS-911 WIFI Hung Up!! Please help!
« Reply #5 on: June 15, 2015, 02:45:46 PM »
Same thing happend to me. So whats the fix?  I cant get my driod app to work now
16 S1000XR  Commuter
12 K1600GTL 2up Sport Tour
 11 Aprilia 750 Dorosduro (Traded)
 05 F650GS (Sold)
 02 K1200RS First BMW (sold)
 00 Kawasaki 1100 ZRX (sold)
 83 Suzuki 750 GS (sold)
 Riverfurm along the Delaware River

pfiedler

  • Guest
Re: GS-911 WIFI Hung Up!! Please help!
« Reply #6 on: June 15, 2015, 02:53:31 PM »
I found the best response (and results) were after contacting support at:
 support@hexcode.co.za  (always supply your complete GS-911 Serial#)

The Hexcode team is excellent!

By the way...since I had my initial issue with the GS-911 WIFI, the unit has performed without issues since. Great device and some of the latest version of the IOS app is great as well.

Good luck. I'm sure you'll get your issue sorted out.

Ride safely!

Peter

WayneC

  • Beta testers
  • Hero Member
  • *
  • Posts: 769
  • Karma: +12/-1
Re: GS-911 WIFI Hung Up!! Please help!
« Reply #7 on: June 16, 2015, 03:19:13 AM »
Same thing happend to me. So whats the fix?  I cant get my driod app to work now

Suggest you lodge a support ticket but out of interest what version of firmware in the unit ?, lock ups are rare even in the beta's we test

Riverfurm

  • Newbie
  • *
  • Posts: 13
  • Karma: +0/-0
Re: GS-911 WIFI Hung Up!! Please help!
« Reply #8 on: June 16, 2015, 10:25:53 AM »
Thanks  .....Got a  support ticket going now.
16 S1000XR  Commuter
12 K1600GTL 2up Sport Tour
 11 Aprilia 750 Dorosduro (Traded)
 05 F650GS (Sold)
 02 K1200RS First BMW (sold)
 00 Kawasaki 1100 ZRX (sold)
 83 Suzuki 750 GS (sold)
 Riverfurm along the Delaware River