I'm not surprised, if I may be honest;
Was very expensive kit, and no means of updating as far as I'm aware.
More of an auto-shop solution then a motorcycle-servicing in mind, in my opinion.
Anybody interested in a Gutemann?
The other week I had to help out a motor-buddy with his recently purchased good-as-new 2nd hand 1200GS;
Prior to the purchase the seller used a high pressure washer to clean-up the bike.
Since then odd behaviours and eventually the bike refused to start. Ever.
Turned out the gear-indicator was completely blank.
Drove down to the new owner with the GS911, and ran the adaptation and put in 1st then back in neutral.
Bike has started fine ever since.
Of course, followed the clear instructions of the GS911 software how to relearn the gear-indicator.
Yet another job well done via the GS911.
The other option was towing it to a motorcycle shop.
Tip of the day:
Never ever clean-up your bike with a high pressure washer, it may be devastating for the electronics, blow out an oil-seal, and even cause (white) sludge in your oil, eventually.
Just use a sponge and mild soap, you can also inspect parts of the motorcycle whilst you wash it. (rust, leaks, damage, debris etc).