Author Topic: WiFi GS-911 not connecting to K1600GTL Exclusive  (Read 23361 times)

kobus

  • Beta testers
  • Full Member
  • *
  • Posts: 180
  • Karma: +11/-1
    • GS-911
Re: WiFi GS-911 not connecting to K1600GTL Exclusive
« Reply #15 on: August 18, 2014, 11:27:28 PM »
Yes I know about the trunk plug. I think that my problem is with a bad software download. Today I got the unit to see the voltage but little else. I know that some of the software is out of date but the unit thinks that it is up to date.
This is highly unlikely as the software downloads are all verified before being applied. I see that a ticket has been logged on the helpdesk, so let's continue there otherwise we have to duplicate support.
« Last Edit: August 18, 2014, 11:29:12 PM by kobus »
---
R1200GS Adventure (personal weapon of choice)
... and then the company fleet.

iride4u

  • Newbie
  • *
  • Posts: 14
  • Karma: +0/-0
Re: WiFi GS-911 not connecting to K1600GTL Exclusive
« Reply #16 on: August 18, 2014, 11:36:43 PM »
I wish it was that simple. All clicking on the question marks is telling me is what the software is. It does not let me update the out of date modules.

StephanT

  • Administrator
  • Sr. Member
  • *****
  • Posts: 464
  • Karma: +24/-2
    • HEXcode
Re: WiFi GS-911 not connecting to K1600GTL Exclusive
« Reply #17 on: August 20, 2014, 12:09:23 AM »
we're not thinking you have corrupt firmware.. that would not boot and you would not be able to access the interface (when not plugged into the bike, just powered by USB)

When you use the GS-911 utility (for PC or MAC) and connect the GS-911wifi over USB, then check for updates.. This does not need your GS-911wifi to be connected to a network.. only the PC needs internet access..

Once that's up to date, then that's not the issue.. then the problem lies between your GS-911 and the bike...
I've used the GS-911wifi on both the GTL as well as the GTL Exclusive.. without any problems.... - so I'm pretty sure we can get you sorted!

Firstly let's make sure that you're using the correct connector... the K1600 has caught a couple of people out..
 http://www.hexcode.co.za/products/gs-911/support/how-tos/how-to-loacate-the-diagnostic-connector-on-your-bmw-motorcycle

Then as a next step, just power the GS-911wifi from your PC using USB - Use the utility to make sure you can open a browser to it - this means your wifi is set up correctly and the GS-911 is working correctly (i.e. you can browse the interface, Main screen, About screen, view the models/Series etc...)

if all of the above work, then we take it a step further...

best
Stephan

currently riding:
    BMW F850GS Adv - slightly modified
    HD Pan America - development bike for ezCAN

iride4u

  • Newbie
  • *
  • Posts: 14
  • Karma: +0/-0
Re: WiFi GS-911 not connecting to K1600GTL Exclusive
« Reply #18 on: August 20, 2014, 03:27:59 AM »
Stephen
Yes I can open the browser. Peet had me change some settings in IE11 this morning and the GS911 seems to be working. I also was able to get a Samsung tablet to work.
Spence
« Last Edit: August 20, 2014, 03:29:15 PM by iride4u »

iride4u

  • Newbie
  • *
  • Posts: 14
  • Karma: +0/-0
Re: WiFi GS-911 not connecting to K1600GTL Exclusive
« Reply #19 on: September 21, 2014, 01:22:06 PM »
On Friday I went to a local BMW dealer and tried the GS911 on a GTL that was on there floor. The GS911 worked properly. I came home and have the same problems that I have always had with the Exclusive.

iride4u

  • Newbie
  • *
  • Posts: 14
  • Karma: +0/-0
Re: WiFi GS-911 not connecting to K1600GTL Exclusive
« Reply #20 on: November 12, 2014, 06:40:01 AM »
Since 1410 software has been released my GS-911 is working properly. It was a problem with the latest software on the Exclusive.