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Wi-fi GS-911 not connecting to motorcycle

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bdn:
I also have one problem using the beta client when the GS-911 WiFi is connected to the USB port, my OS is Windows 8.1 and it doesn't want to communicate with the GS-911. Must be a problem related to the USB driver that is on Windows 8.1. I'm trying now with a different laptop that has Windows 7, I'll update soon

WayneC:
No worries, Win8/8.1 is a problem all round away from GS911

Alan T. Butler:
More futzing around with the new Wi-Fi GS-911 this morning.  Some discoveries are:

1.  GS-911 beta version 1408.1 came out today, August 11, 2014. 
2.  My new Wi-Fi GS-911 works perfectly on the PC-based program, both with the USB connection and with the Wi-Fi; all you have to do is select "Wi-Fi" or "USB" on the setup screen.
3.  My Wi-Fi GS-911 works almost perfectly with the browser interface on my i-Phone.  For some reason it refuses to check for faults in "motorcycle electronics," but it checks the engine, the ABS, etc. 
4.  My Wi-Fi GS-911 totally refuses to connect, either in W-Fi, or USB, when I try the browser interface on my PC.  I can use the browser interface to make the lights flash on the Wi-Fi GS-911, so that is something, I guess.
5.  Here is the big discovery of the day: I was using the PC-based beta software, connected via USB on my GS, and I went into the service warning reset area.  It asked me for the VIN.  Hey, wait a minute here!  I thought I'd purchased the PRO version!  I clicked on "Help" on the PC-based software, and selected "Upgrade to Professional."  After a quick search online, the screen indicated that now I have the professional version.  This means that if you have the PRO version, you will need to upgrade your Wi-Fi GS-911 yourself, using the PC-based software.

I think I'm pretty well set, but I still don't know why that browser interface is even there on my PC (Asus netbook with Windows 7 Home Premium, Service Pack 1).

Seeya
 ATB

WayneC:
Alan, well written info and feedback for the Hexcode team there

On point 4, I have yet to try the delights of the PC Browser interface, I will try it here and see what I can find

WayneC:
Alan

I lowered my standards and loaded up Win7 on one of my notebooks and did a test of the WiFi utility, it was the latest version available from the Hexcode web site yesterday, it passed all the tests I could throw at it, perhaps it is a WIn8/8.1 issue

I had the WiFi unit powered from the USB and it hooked the WiFi unit into my WiFi network , brought up the web browser (Firefox) onto the GS911 WiFi screen etc, did everything it should error free

I work in Telecoms/IT and I am quite impressed (very unusual for me) with the WiFi PC utility, it is the simplest system I have seen

Suggest you open a support ticket over at the help desk if you continue to have difficulties

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