GS 911 wifi HELP PLEASE

[pacsman]

I received the new GS911 wifi. Went through the download, registration and checked for updates. I have not been able to get my unit and K1200LT to see each other. I get a error every time I select K1200LT.

On my 2011 and 2014 RT I am able to see the bike, but on both bikes when I try to read and fault or ECU information, I get error that run switch is not on, or faulty wiring, or something about unit not connected.

What am I doing wrong? it should not be this hard to connect. I do not see any user manual online for the new wifi unit to try reading to figure it out.

Thanks,
Troy

[WayneC]

Do you have a PC and the PC software set up to confirm correct operation using the unit in USB mode ?

[pacsman]

Wayne,

How do I check this? I see  nothing on the quick start that came with it, or nothing about that on the website for the wifi unit. Also it is the same scenario and errors when I just use the gs unit and iphone. I connect the iphone to the gs network with the same results.

[WayneC]

I would isolate whether it is a basic hardware fault or firmware/WiFi by plugging the unit into A USB port and downloading and installing the PC software then using that into the bike. If that works then I know the hardware aspect is OK

I guess I am spoilt in having the Notebook to take out to the bike, I have already tested the WiFi unit using both USB/PC and WiFi so I know it is all OK
on the unit I have here

[pacsman]

that's what I did. took laptop out connected via usb cable. not able to see the LT bike. Can see the 2 RT's, but cant do anything with it. Tried using it via wireless also same situation. So frustrated.

[WayneC]

Ok. you are ahead of me on the checking, did not realise that was what you did.  What Version of Windows, and GS911 software ?

[pacsman]

Windows 7 Professional
0.192 -
GS911 firmware 0.192 - 0.94

Base system version 0.24 - 0.9 - 1

Data pack version 88

Wifi module version 31.8

and now somehow I have messed it up so I will not find the home network, only can connect to it via D2D mode.

[pacsman]

OK WAS ABLE TO GET IT BACK ON HOME NETWORK..... I THINK I AM GOING TO PUT IT AWAY AND NOT TOUCH IT FOR AWHILE.

[WayneC]

OK, smart move I get to that point with IT work regularly

WiFi versions look fine but what version of Traditional PC GS911 software did you use with the USB connection ?

[pacsman]

that's the problem, I don't know if it ever sees me connected via usb cable. I have been connected via cable the whole time other than trying it with the phone. At that point I was using the GS network. My home network has a pretty weak signal when I take laptop to the garage.

Is their a way to somehow tell it to use usb and not wifi?

[WayneC]

Yes load the latest GS911 PC software, not just the WiFi utility. Look on it as 2 tools in one just like the bluetooth unit

[pacsman]

Wayne,

Thank you..... that worked, I am able to connect to all 3 bikes and run through the diagnostics and check for any faults. I did not realize you had to download both utilities. It worked connected via usb cable. I did not try the wireless connection again though. For now I am happy that I can connect to them.

Thanks again

[WayneC]

Pleased to hear it, the difficulties on WiFi will still need Hexcode to look at, I am sure one of the Hexcode people will look in on this shortly

[wmdowdy]

I also need some help. I got my gs911 wifi in the mail Saturday and tried it out this morning. I have a 2014 R1200RT LC. When I connect my gs911 either to my PC or my iphone via the wireless network I get the motorcycle (device) is not supported in the fields. If I select the either one of the liquid cooled models of the R1200GS. I can read the data from my RT LC on my PC and my iphone. Am I doing something wrong or does hexcode still need to update the software for the 2014 RT LC?

[Dmftoy1]

Have you updated the firmware and software?  There was a similar bug with k1600gtl where you could use k1600gtle that they've fixed.   May be same with r1200rtlc