"Ignition is not ON" error message

[03-K1200GT]

On my GS-911 Wifi using Diagnostic Utility v2406.5
I can Autoscan, etc with the ignition off but when I try to connect to, say, "Vehicle Functions" this message is displayed:

"Error: Attempting to connect to this controller timed out.
Possible reasons:
Ignition is not ON
Kill switch not on RUN
Module is not fitted
Signal problem or faulty wiring"

I turn on the ignition.
The Ignition icon in the upper right corner changes to 'Ignition status: ON' for a few seconds and then reverts to 'Ignition status: OFF'.
I have gotten into this function before, albeit 2 years ago, and nothing has changed with the bike since then because the restoration work had stalled.

Anyone have a solution?
Is it required that the ignition must be on before I start up the Diagnostic Utility software?
I have not tested that. It doesn't seem to that would make sense because other functions seem to work with the ignition off.

Thank you,
CLA

[botus]

surprised you can get anything with the key off

you never work on any vehicle key off - always key on for all functions on the GS911

the issues you say where it goes off on the corner of the GS911 display is wrong

might as a well double check your device is fully updated - they frequently change stuff and add features / remove bugs

https://www.hexgs911.com/news/   March 2026 release just came out - v2603.5 for general release from 31 march


next I would ensure the vehicle voltage is OK - add a battery charger to keep the bike happy

these electronics need a healthy stable voltage to behave correctly