GS911 Wifi and Netgear Router issue

[hhamade]

So after months of trying to resolve an issue and waiting on an update to maybe fix the issue. I finally figured out that the GS911 Wifi edition does not play well with Netgear Routers. I finally took the time to do some troubleshooting and playing with router settings for quite awhile. Then decided to connect direct to the AT&T BGW Gateways network. This ultimately resolved all my connection issues with the GS911 and being able to perform service functions. I hope this helps others. And I hope HEX takes the time to troubleshoot on their end with a Newer Netgear router.