License cannot be validated

[Tidza]

The last time I used my GS-911 USB it worked fine but now it says that the license cannot be verified and I can't find the way forward. Could anybody help me please. My software is up to date.

[schuppi]

Hello

Did you download this feature?
That's the only way to use GS911 USB

[Tidza]

Thank you for your reply Schuppi but which feature are you referring to.

[Ruan]

Thank you for your reply Schuppi but which feature are you referring to.

Hi Tidza

I can't see a notification of a license corruption on your GS-911 serial number, and you're on the latest version so everything should be up and running. Can you please send through your debug logs to our helpdesk on support@hexgs911.com:
https://www.hexgs911.com/faq/how-do-i-send-my-debug-log-files/


Kind regards
Ruan