Thank you,
Yes, I did finally manage to do that to update the firmware but 
what do I do after that. 
I plug in the laptop to the GS911 which is connected to the bike
and nothing happens. Is my laptop supposed to have wifi connected? 
Using my iphone I can ge connected to the GS911 but can't reset the
service intervals.  Everything else works but that. It's a gray color and
the other options are black. 
YES, it is registered and the firmware is up to date.