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Powering up a new GS 911 USB Version, what powers the LED status light?

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WayneC:
Re "When you state think more of what "Operates" the LED vs what powers it, forgive me for my ignorance but, isn't that the same thing?"

No it is not, you are thinking the LED is powered separately to the rest of the GS911, it is not, you have an LED operated by a processor under a firmware routine & not at the 12v you are thinking of but at 5v as per the processor, applies to most modern devices

Re adaptor cable
There is the first issue, I would not touch an OBDII to Kostal 10 pin cable from Amazon or EBay with a barge pole, all of the ones I am aware of are made with clones of the Kostal 10 pin connector which are very poor plastics, molded & cannot be repaired, the locking ring breaks up, I am aware many have incorrect pin outs, the reason clone Kostal 10 pin connectors are used is that they are on restricted supply from Kostal so only Co's like Hexcode can get them, in addition there is a 1 pin difference between generic 10P to OBDII adaptors & the Hexcode adaptor cable.

Understand I can & have in the past made OBDII to Kostal 10 pin cables from genuine parts but I use the Hexcode adaptor cable

Re USB cables - yes they are normal cables ut you plugged the GS911 into the bike so with a dodgy adaptor cable who knows what has happened

Re PC & old PC - understood, ensure USB power saving is turned off, it can cause issues with many devices, get rid of McAfee & lots of luck with Win11, another M$ OS released before it is ready, the same as what M$ did with W10 years ago

Re GS911 App, understood it is the new App but you did not state the Version No, it is at the top of the window when the App is opened

Re the Diags Socket Pins
I stated it has V-Bat & earth to power the GS911 but your thinking of the LED being separate to the rest of the GS911 is limiting your understanding

The question you need to consider is whether the GS911 you sent back to Beemershop worked fully including the LED when they received it from you or whether the dodgy Amazon adaptor cable has caused a fault in the GS911

FIRE UP:
Well Wayne C,
  Again, I most certainly appreciate your assistance here. As far as the adapter cable I purchased from Amazon, actually two of them, one can only assume that a simple cable like that should work. Typically I read available reviews on products I'm aiming to purchase at Amazon. Well, if I recall, about 99% of the reviews were very favorable. I have no idea that those cables can be poorly manufactured or, that there's potential for damage to any equipment they relate to. Especially since the reviews, all that I have read, state no such damage to any diagnostic components/interfaces had occurred.

And if I may ask you this since you seem to be willing to help AND provide some answers, If there is something in those cords/cables that can potentially damage the circuitry that involves the actuation of the LED status light, and the LED is not directly powered in the manner in which I'm used to but is activated by other circuits, then wouldn't it be possible that there would be issues with what the GS911 is conveying to my computer screen in terms of info from the bikes ECM and all other controllers etc.?

 As you already know, I'm no rocket scientist at computer stuff and other aspects of what we're dealing with here so, again, I'm only surmising. The GS911 that I returned to the Beemer Shop, was functioning 100% correctly minus the operation of the LED power status light. The GS911 I have now, functions 100% correctly, minus the operation of the LED power status light. I say functions 100% correctly because all scans are coming in with no issues that I see, all possible adjustments or alterations that I'm able to perform, i.e. service reminder changes, etc. are working as requested.

 I'll have to check and see just which version of the download I used to register my present GS911 USB version. I thought there was only one that was compatible with W-7,8, and 10 but no mention of 11 and I don't and didn't recall any version number of that download. I will look. Thanks again Sir.
Scott

WayneC:
For a moment relect on the bigger picture

You purchased a quality motorcycle & a quality diagnostics device, then chose a no name low quality adaptor cable rather than the genuine Hexcode adaptor cable which was the lowest cost component in the purchasing, not the most rational decision

The GS911 devices have proven to be very reliable & hardware failures are rare yet connecting to the bike with the adaptor cable it appears 2 GS911 have had issues so either there is an issue with the bike/diagnostics socket or the adaptor cable, I find it very difficult to believe you were supplied 2 defective GS911, on the other hand it is very easy to believe you received 2 defective 3rd party adaptor cables with poor connections & potentially incorrect pin outs which would likely to be the case on both, it is also easy to understand how an adaptor cable with power & earth reversed could damage a GS911 or poor connections cause noise & corrupt data on the diagnostics communications

In other situations in the past where purchasers of 3rd party adaptor cable were more knowledgeable I had them check the pin out of the cable with a multi meter, it is slow tedious work to get right & a couple of Oz purchasers sent me defective cables to analyse so saw what was sold

Down to the specifics

I would check the bike 10p diags socket only has 4 wires to it to ensure the PO has not modified the wiring
Pin4 Brown Earth, Pin6-Red/White V-Bat, Pin7 White/Black CAN-H, Pin9 White/Brown CAN-L

With Amazon or Ebay, reviews should always be taken with a grain of salt, the problem of fake reviews is so bad the Oz Govt is legislating to address the issue on all the digital platforms

Re "one can only assume that a simple cable like that should work", no you cant assume a 3rd party generic adaptor will work for a specific specialist application particularly where the adaptor manufacturer is an unknown entity & you are only dealing with a non technical seller

Re GS911 Diagnostics App, I have already indicated the Version No is at the top of the screen below the Hexcode Logo when you open the App, updates are done without loading a full installer so looking at the original download is not going to be of any use

Re Win11, Hexcode have stated in another thread the App is compatible with W11 but I would not use it as I see too many issues in my day to day work in IT/Telecoms/Technology to move to any new release of an M$ product, for diagnostics in particular, unfortunately W7 is still a better choice for many, W10 decidig to do an auto download of updates can disrupt a diagnostics session

Francois Barnard:
Hi Scott,

Just to be dead sure, is this the LED that you are referring to?


If the GS-911 functions correctly other than the power LED, it is an extremely rare case of you having 2 units with failing LED hardware. But with Ted having personally tested the second unit before shipping it to you it is hard to explain what can be going wrong on your side. The GS-911 can be fully powered (LED included) from USB and/or the diagnostic port (Battery voltage). The power LED does not depend at all on Windows/PC App to function.

Kind regards,
Francois

FIRE UP:
Francois,
   First off, I apologize for the late reply. We've had some out-of-town business and that caused me to veer from this subject/issue for a while. Second, I sincerely thank you for taking the time to reply to this thread. Third, yes, that is the LED that I am speaking of. Since this GS911 is a USB ONLY model, there are no other LED's on it. So far, it has been mentioned, more than a time or two, that the potential for TWO power up LED's on two different GS911s to fail is ultra rare, if not impossible. Well, I can't argue that point. But, never the less, I've had two GS911's and TWO power up LED'S that do not work.

   It has been explained to me that powering up that LED is not as simple as applying 12V to it with a positive and ground. Powering it up is part of some firmware operations and is most likely at 5V. Ok, I get that. It has also been suggested that since I have been using an adapter cable from the 10 pin on the bike to the GS 911 that is an aftermarket cable, that it is highly likely that cable is the fault of a non functioning LED on the GS 911. Well, I bought a second cable to see if that would make a difference. Nope, not at all.

    It has also been suggested that, with the use of an aftermarket cable, that it is *possible* that, that cable may have caused an issue IN the GS 911 due to it maybe  not being wired correctly or ? Well, If that was or is the case, since powering up the LED is part of a firmware operation, and that "aftermarket" cable could have done something to damage whatever part of the circuit of that firmware that powers the LED, wouldn't the GS 911 now have some operation issues too? I'm trying to understand the big picture here.

 When I spoke with the tech at the Beemer shop, he asked Ted if that unit I received from Ted was tested BY Ted and Ted replied yes. He also stated that Ted explained to him that, the GS 911 is ONLY POWERED by the bike, NOT THE COMPUTER. Well, somethings wrong here. Wayne says the GS 911 is powered up by BOTH the computer and the bike. Someone needs to tell TED that.

 Anyway, so far, it has been pointed out to me that, since it's pretty near an impossibility that there could be TWO GS 911 USB version power up LED FAILURES, that anything related to the operation on my end, has to be my fault. I.e. adapter cable(s), PC, Windows 11, Mcaffee, USB power on or off, and more.

 Since the GS 911 is ALSO supposed to show power on the LED when just plugged into the computer, I have tried multiple USB cables, including the one that came with it and, nope, NO LED. If there is a power setting for USB output on my new PC, I have no clue as to where to find out how to make sure it's in the ON position in the settings.

 As for the bike and it's side powering up the LED, about my only choice left is to order up an adapter cable from either HEX CODE or from the BEEMER SHOP. Now, is there a guaranty that  will solve my non-op LED issue? Who knows and even if it did, and the LED works with a cable from HEX CODE or the Beemer shop, then why doesn't the LED work when plugging into my computer?

 And finally, I've been asked more than once to supply the version number of the GS911 software I downloaded. I'll try and go find which one I used. I was not aware there were that many versions. I only downloaded what I was directed at, to allow my new GS911 to work. Thanks again for your help here.
Scott
 

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