General Category > GS-911 Wifi

Unable To Connect to WiFi Network After Latest GS911 Update

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ElPolloDiablo:
As per text: after the latest GS911 I have been unable to connect to my home WiFi network (no previous issues).
The device is always stuck in blinking red ligh mode (looking for network) and in Config Utility it's stuck in IP Adress: Connecting.
Scanning for networks using Config Utility returns no results.

Is there anything else I can try or do I have to open a support ticket? Thanks.

WayneC:
My memory is it is a new GS911 WiFi you recently purchased so It would be best to lodge a support ticket so Hexcode can look at the logs

ElPolloDiablo:
I bought this last Summer and it worked flawlessly until the last update.
I've opened a ticket and going from the latest batch of tests it seems to be a pretty serious problem.

Thanks for the reply, I'll keep you updated.  :)

ElPolloDiablo:
I will provide the details if needed, but it seems that after two firmware recoveries my GS911WiFi is now working properly.

I have no idea why the first recovery didn't work, but the second did the trick and everything now seems to be back where it was before the latest update.
I'd like to commend the post-sale assistance here: I am testing the device a bit more for them tonight but they have been ultra helpful!

WayneC:
Pleased to hear you have the issue resolved & that as always the Hexcode support team assistance was first class

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