General Category > GS-911 Wifi
INstall woes on Win10 laptop
WayneC:
--- Quote from: bud provin on March 31, 2021, 03:57:15 AM ---Jay, mine's doing the same thing. I have downloaded both the Wifi and USB versions several times, removed the USB version, etc. Both versions worked until yesterday. I'm frustrated and disappointed; when GS-911 first came out, it worked better than what BMW supplied their dealers. With every "improvement", it seems worse.
--- End quote ---
Which PC operating system are you using Win7 or Win10 & if Win10 which version, the later versions 20H1 or H2 ?
bud provin:
Windows 7
WayneC:
--- Quote from: bud provin on March 31, 2021, 04:35:14 AM ---Windows 7
--- End quote ---
OK, understood, a little surprised, what bike model ?, assume PC App version, WiFi utility & WiFi firmware are up to date, PC App works over TCP/IP WiFi connections as well as USB so unsure why you would refer to it as USB version, I would log a support ticket with Hexcode for them to look at logs & see what is happening https://www.hexcode.co.za/contact-us-1
JayElDee:
Just some followup
I created a ticket with hexcode and we are working on it. They think I may have corrupted firmware, at least that's where we are today. Fingers crossed
@Bud win 10, clean new install. As I said I inherited this Acer machine from a grandson and I did a reinatall of Win to clean out any detritus from games or who knows what else. Naked machine except for Firefox browser.
bud provin:
I have now downloaded the wifi software to three different computers. No one at the help desk seems to know what's wrong with the thing.
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