General Category > GS-911 Wifi
Saving VIN to GS 911wifi
ATCguy:
Hello... I am having the same issue as the OP during my initial use & setup of the tool on my 2018 R1200GS with the TFT display.
All firmware & software updates that I can find have been completed... and I am working from my MacBook Pro laptop.
The tool is completing the Autoscan function, and giving the details of my bike... but when I go to the VIN list, it does not show my bike's VIN saved (it's a new device, and the list is empty).
When I try to reset the Service interval... it also tells me that the function can't be completed because my VIN isn't stored. When I try to "Add VIN"... the "Busy" notification appears on my screen for less than 2 seconds, then briefly shows (disconnected)... and I'm back to the previous status quo. I can click on the "ADD VIN" icon again, and the same result occurs.
Please advise.
WayneC:
--- Quote from: ATCguy on March 20, 2021, 12:50:19 AM ---Hello... I am having the same issue as the OP during my initial use & setup of the tool on my 2018 R1200GS with the TFT display.
All firmware & software updates that I can find have been completed... and I am working from my MacBook Pro laptop.
The tool is completing the Autoscan function, and giving the details of my bike... but when I go to the VIN list, it does not show my bike's VIN saved (it's a new device, and the list is empty).
When I try to reset the Service interval... it also tells me that the function can't be completed because my VIN isn't stored. When I try to "Add VIN"... the "Busy" notification appears on my screen for less than 2 seconds, then briefly shows (disconnected)... and I'm back to the previous status quo. I can click on the "ADD VIN" icon again, and the same result occurs.
Please advise.
--- End quote ---
I would definitely lodge a support ticket with Hexcode, since you are on a MAC checking with the PC App is not possible unless you can set up Parallels or another Virtual Machine system - https://www.hexcode.co.za/contact-us-1
ATCguy:
--- Quote from: WayneC on March 20, 2021, 02:58:14 AM ---I would definitely lodge a support ticket with Hexcode, since you are on a MAC checking with the PC App is not possible unless you can set up Parallels or another Virtual Machine system - https://www.hexcode.co.za/contact-us-1
--- End quote ---
Thanks for the reply, but I’m not quite sure what you’re saying.
I’ve downloaded & am using the appropriate GS-911WIFI app from the Apple App Store... not the PC app. After connecting the tool to the bike, and turning the bike on... I click the link at the bottom of the App interface, which then opens a webpage in my browser (Safari).
From the webpage, the bike model is detected... I can run the Autoscan, and everything works as advertised. That is until I go to the “Special Functions” link, and click on the reset service interval, and it says my VIN isn’t stored. I try clicking on the Add VIN link... and it just won’t take. I get the “Busy”, then “Disconnected” notices at the top of the page.
I can go try it again... take screen shots... and post them if you think it would help.
I was hoping I just had the power-up sequencing wring or something... I guess not. :(
WayneC:
--- Quote from: ATCguy on March 20, 2021, 03:18:50 AM ---
--- Quote from: WayneC on March 20, 2021, 02:58:14 AM ---I would definitely lodge a support ticket with Hexcode, since you are on a MAC checking with the PC App is not possible unless you can set up Parallels or another Virtual Machine system - https://www.hexcode.co.za/contact-us-1
--- End quote ---
Thanks for the reply, but I’m not quite sure what you’re saying.
I’ve downloaded & am using the appropriate GS-911WIFI app from the Apple App Store... not the PC app. After connecting the tool to the bike, and turning the bike on... I click the link at the bottom of the App interface, which then opens a webpage in my browser (Safari).
From the webpage, the bike model is detected... I can run the Autoscan, and everything works as advertised. That is until I go to the “Special Functions” link, and click on the reset service interval, and it says my VIN isn’t stored. I try clicking on the Add VIN link... and it just won’t take. I get the “Busy”, then “Disconnected” notices at the top of the page.
I can go try it again... take screen shots... and post them if you think it would help.
I was hoping I just had the power-up sequencing wring or something... I guess not. :(
--- End quote ---
Yes I understand you are using the browser interface to access the GS911, with a MAC you can also use the PC App if you set up a Virtual Machine with Windowa, I am on Linux & use the Browser most of the time but also have a Virtual Machine with windows to use the PC Application
ATCguy:
--- Quote from: WayneC on March 20, 2021, 03:29:44 AM ---Yes I understand you are using the browser interface to access the GS911, with a MAC you can also use the PC App if you set up a Virtual Machine with Windowa, I am on Linux & use the Browser most of the time but also have a Virtual Machine with windows to use the PC Application
--- End quote ---
Ok, I'm still not feeling ya. Although I do have Windows booted to my MacBook via Parallels... I'm supposed to be able to use this thing without having to go thru using Mr. Gates features. The tool is supposed to work on any Apple platform without the use of any Windows/PC interface.
That said, I figured I'd go back out and try it with my iPhone & iPad... since it's also supposed to work freely with those. Same result... screen shots in succeeding posts below if I can attach them correctly:
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