General Category > GS-911 Wifi

Mobile app cloud connection fail

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Raymond:
I am having the same problem as above; failure to connect to Cloud. Firstly I am so confused now as I have read the instructions several times. Anyway I believe my problem may be due to poor internet service on my iPhone 7. I'm in a rural area and often my cell connection is only one bar and either in LTE mode or G3. I do not have home internet so I use my phone hotspot for internet access. I don't have a pc. I assume the issue with connecting with Cloud lies in the fact I have terrible internet access? Thoughts?

Thank you.

Wilco:
Poor internet connection will unfortunately lead to the frustrations you are describing yes.

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