Author Topic: Cannot download latest version  (Read 5561 times)

Dann

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Cannot download latest version
« on: July 23, 2020, 09:18:38 PM »
Every time  I start the software (V.2004.1)  I get a notice that version 2004.3 is available and if I want to install it.
When I press Yes,  the download window appears and the software closes.
I had no issue upgrading the firware (0.254.0.184)

Any idea what's wrong?

WayneC

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Re: Cannot download latest version
« Reply #1 on: July 24, 2020, 03:30:15 AM »
Sounds odd, I did an update the other day by clicking on update & had no problems, I would plug the GS911 into a USB port & use the downloader to manually download 2004.3 & install it that way

Dann

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Re: Cannot download latest version
« Reply #2 on: July 24, 2020, 02:54:39 PM »
Hi Wayne

That worked.

Thanks

WayneC

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Re: Cannot download latest version
« Reply #3 on: July 24, 2020, 03:15:40 PM »
Good to hear Dan, let Hexcode know that worked, I know they have been pretty busy during lock down with updates & new versions

Paul Hoffmann

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Re: Cannot download latest version
« Reply #4 on: July 26, 2020, 08:24:20 PM »
I had a similar problem to Dann and solved the issue by following Wayne's suggestion.

WayneC

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Re: Cannot download latest version
« Reply #5 on: July 27, 2020, 04:17:04 AM »
I set up a test here yesterday after you had the problem Paul & confirmed it happened on the test system with 2004.1, installed 2004.2 manually & then 2004.2 detected 2004.3 update & downloaded/installed it properly so it is clear Hexcode were advised of it & updated to fix the problem
« Last Edit: July 27, 2020, 04:18:39 AM by WayneC »